CLIENT GUIDE

Click here for direct contact info to reach your therapist

*See addresses below. For directions click here

**For any issues or delays, please contact your therapist.

Upper West Side, Manhattan, NY

• 41 Central Park West, Suite 1H, New York, NY 10023

Crown Heights - PLG, Brooklyn, NY

• 172 Empire Boulevard, Mezzanine Level, Suite #7, Brooklyn, NY 11225

Cedarhurst, Nassau County, NY

• 85 Eldard Lane Room 6, Cedarhurst, NY 11516

Englewood, Bergen County NJ

• 40 N. Van Brunt Street, Suite 22, Englewood, NJ 07631

Lakewood - Jackson, NJ

• 2290 West County Line Road, Suite 101, Jackson, NJ 08527

Click here for full tutorial

There are two ways you can begin your Online Appointment.

1. Join via Email Appointment Reminder

You will receive an Appointment Reminder email sent to you by your provider 30 minutes before your scheduled appointment time. You can join the video call up to 30 minutes ahead of your appointment start time if you want to take a moment to test your set up.

2. Join via My Account

Alternatively, you can access this same Begin button by visiting your clinic’s Jane site, using the Sign In or Sign Up button in the top right-hand corner, and logging into your account. This option is great if you don’t have access to the email the invite was sent to, but need to join the session.

Click here for tutorial and troubleshooting

Please record 3-5 video clips (2-3 minutes each) showing natural interactions with your child.

Recording Tips: 

We want to see authentic examples of your child's personality, language, and speech in everyday situations.

• Keep it natural - avoid forced conversations or "interviews"

• Include yourself in the frame when possible (prop your phone up so you're hands-free)

• Choose simple settings like:

  • Interactive play or reading together

  • Snack time conversations

  • Games or dramatic play

  • Bedtime chats

Sharing Your Videos:

1. Upload video clips to shared folder in Google Drive (or another cloud service)

2. Add “name” to files. Use this format: [LastName] [FirstInitial] [Date] (example: SmithA 2.19.25)

3. Share the folder / link with us

4. Note specific moments you'd like us to focus on (example: "SmithA 2.19.25 at 1:22-1:56")

5. Send an email to your therapist - with cient name in the subject line - to let them know you uploaded videos

We create and share a special Google Drive folder for you to upload relevant files (videos, recordings, documents, reports, IEP's).

See how to use Google Drive to:

• How to upload files

• How to find shared folder

*After uploading files, send us an email tp notify us.

If you have further questions, feel free to contact us.

For superbills (special “invoice receipt” with medical coding required by out-of-network insurance providers):

• Please contact your therapist by email

• They will generate and send superbills to you. (Generally batch these 1x/month.)

For appointment records and payment history:

• Log in to “My Account”

• Navigate to the "Billing" or "Documents" section

• See payment receipts

Click here for the Guide to Reimbursement.
This includes tips and resources to help you pursue reimbursement from your HSA, FSA and/or out-of-network benefits with your insurance.